Check-in & Appointment Procedure

Simple, Reliable, and Convenient Curbside/Touchless Check-In and Pickup

1

Step One

Please try to arrive 5 minutes before your appointment
2

Step Two

Check-In: Please our front desk at (650) 355-2810 to confirm your arrival and appointment details.
3

Step Three

Our Veterinary Assistant will call you from within the office to advise you when and where to bring your pet. We will give you the proper directions on where to meet our team after your visit.

How Does This Help?

Ensuring Safety

One of the most significant advantages of our new process is the increased safety for both our clients and their pets. By restricting entry to the clinic, we’ve seen a marked reduction in incidents of pets becoming anxious or aggressive during check-ups. This allows us to handle each pet with care and expertise, without any undue stress.

Direct Client Interaction

Despite not being physically present during the examination, rest assured that you’ll still have an in-depth meeting with our veterinarian. Following the examination, our dedicated team will call you to discuss your pet’s diagnosis and consult on the best course of action. This personalized communication ensures that you are fully informed and involved in your pet’s healthcare decisions.

Faster Service

We kindly ask that you remain on the premises during the appointment to facilitate communication and the return of your pet.

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